we establish a knowledge base

we establish a knowledge base

We move your paper manuals, technical scripts, sop`s and standards online. Easily accessible and right on-hand, anytime, everywhere.

To find a simple setup picture, a technical keyword or a customer service standard can be a nightmare when in-print. Our online knowledge base enables your team to easily search using simple or predefined keywords. You can link this knowledge with videos, online learning, pictures and text in order for the experience to be engaging and rich.

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Knowledge search using keywords...

The database is also a live and living document. Your team will and can update the information on the go and daily. You can lock content and you can allow discussions around certain themes.

We use your content or develop new content. We feed the database and set it up so you can further enhance it and update it on the go. We train your team on the usage and encourage them to keep it up to date on a daily base. And you never need to delete the content. Each posting is dated and therefore with each search only the latest keyword posting will come up.

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Daily updates...

...to keep your customer service up-to-date...

we communicate local knowledge

we communicate local knowledge

we create customer journeys

we create customer journeys