Hotel Introduction for new starters:
we offer design and content creation services for a full induction to your hotel, restaurant, brand, culture and legal requirements. The learning can be delivered either by yourself, using the material we create for you or by using our self study online learning area, were team members can learn wherever they are and whenever they want without the need of face to face training.
Technical Skills Training for all major departments in the hotel:
May it be the check-in procedure, the limousine transfer, the service in the restaurant or simply the daily turn down service in the room, our e-learning programs on technical skills training cover most departments in the hotel and work according to international standards. Of course, these can be customized to your specific brand standards.
How does it work? Let’s assume you have a new housekeeping team member starting. During the first three weeks, the team member will be asked to attendant various e-learning sessions online were standards will be trained and tested with the online quizzes. After the online session you prepare a guest room according to our script and ask the attendant to remake the room according to the standards set. You check the room and can practically assess their knowledge and progress.
What do you safe? Hours of training and explaining face to face the procedures!
Management Development programs:
Through blended learning, using training material that is delivered in your property and online courses, your team will learn the most important management and supervisory skills needed to progress in the department and property. What a great way to incentivize your team and ensure that you always have a pool of trained talent available. In house courses can either be delivered by your hotel training manager, your human resources manager or you can hire a skilled facilitator for the course. We are able to either provide you with a ready made training package to be delivered by your trainer or an online training course taken by your management team anytime and anywhere.
Up-selling and revenue generating programs:
You know you can make that extra bit of incremental revenue, but your team just does not have the skills? No problem at all. Through online workshops we can teach and develop your team to focus on revenue generating programs and learn why it is important and how to offer these services to your guest without seeming pushy.
Talk to us!
Got some challenging feedback from a guest, mystery shopper, hotel checker, corporate offer and restaurant tester or just realized that something is not right? Talk to us, we will offer you a solution and you know what, if it does not work the service will be free! If you want to get in touch with us press the “Contact Us” button or browse our catalogue using the panel to your top
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