L´Oscar is using Online Learning to deliver the finest Customer Service in London
L`Oscar, the new and upcoming luxury hotel in London is following an online strategy to train all its staff on five star luxury service. The online learning, a blend of task based modules as well as leadership modules are designed to allow the staff member to learn from home, especially in the pre-opening phase. The trainings can be accessed from anywhere around the world and any device, being the right medium for todays mobile generation.
Duncan Shakeshaft, CEO of Triangle Hotels & Resorts and the creator of L’oscar, knows something about hotel keeping.
“London has many historic and celebrated hotels; after all the offer of a clean bed and a hot meal goes back to the middle ages. Today location, ambience and above all service are paramount.
Opening L’oscar I wanted to create something different. We found a 1903 Arts & Crafts building located in the heart of Bloomsbury’s historic Holborn, close to the City, to Theatreland, to Soho and the West End. Inspired by the history of the BIoomsbury Set, the Arts & Crafts design of the building and theatrical traditions of the area, I then brought in Jacques Garcia, Parisian interior designer, to create a seductive interior in a typically non-English style.
A hotel is essentially a theatre, with staff and guests playing their parts. It is a performance of the utmost quality, with every detail considered for the enjoyment of the guest and to enhance the harmony of the whole. Apart from the absolute commitment to service and standards, L’oscar does not take itself too seriously. There is a hint of irreverence, a nod towards decadence, a touch ofthe risqué. There is theatre, entertainment, humour and wit in its presentation. The business of L’oscar is to put every temptation in front of its guests, gastronomically, visually and tangibly. All with impeccable levels of service.” Says Duncan Shakeshaft, CEO of Triangle Hotels and Resorts