Analytical Scheduling

Analytical Scheduling

from 480.00

Analytical Scheduling is a SCORM compliant online learning course that can be directly plugged into your learning management system. If you don't have such system, you can also buy licenses in blocks of 10, and we will host the program for you for up to 40 days.

All our learning programs include voice over, animations and quizzes to engage the learner. The programs are designed to work on multiple devices such as PC and tablet computers. Pending on the LMS, you will also be able to learn offline.

This course is compiled into six sections: First, we will look at traditional approaches to workforce planning. What does your current schedule look like and what are typical pitfalls? We will then dive into matching peak hours with workforce and for that purpose start with our first step in the analytical scheduling, the forecasting. We will establish our productivity ratios and use these ratios when creating a schedule. Finally, we will try to overcome typical barriers to workforce planning by looking at baseline scheduling and multiskilling.

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Objective

This course is compiled into six sections: First, we will look at traditional approaches to workforce planning. What does your current schedule look like and what are typical pitfalls? We will then dive into matching peak hours with workforce and for that purpose start with our first step in the analytical scheduling, the forecasting. We will establish our productivity ratios and use these ratios when creating a schedule. Finally, we will try to overcome typical barriers to workforce planning by looking at baseline scheduling and multiskilling.

 

Content Summary

If you are working in an industry that is based on service delivery or involves high customer interaction, you most probably find that the cost of your employees is one of the highest cost factors in your operation. This is where Analytical Scheduling should help you to minimise your cost and maximise your productivity. To understand what these factors involve, let‘s first look at the current and most used traditional ways of scheduling.

In traditional scheduling, we assume a steady stream of customers. This means that there are no fluctuations in business such as peak period‘s or low period‘s where either, more customers are in the outlet that can effectively be served by the staff, or that there are fewer customers in the outlet that could be severed given the amount of staff present.

On a similar note, traditional scheduling does not consider fluctuations in the quality of the delivered service created by these imbalances in staffing such as when to view staff having to deal with too many customers resulting in limitations in customer service, lowering the quality of the product and a higher probability of taking shortcuts.

In analytical scheduling this is the opposite, customer fluctuations are taken into account and schedules are not driven by opening times but by customer demand.

Analytical scheduling is trying to prevent these quality issues, arising by over or understaffing. In analytical scheduling, the balance between supply (workforce) and demand (customers) are equal at any time.

This is done by using productivity ratios and by closely monitoring and forecasting the business.

Ultimately analytical scheduling will protect the brand, the quality of the service or product and will help to deliver your customer promise.

 

Purchasing and Hosting options

Please note that you can order this product as a fully self-hosted version (10 day delivery including adding your logo) or as a pay-as-you-go version which is hosted by TraLib. The pay as you go license will give you access to the program for 40 days.

This course is a SCORM compliant online learning course that can be directly plugged into your learning management system. If you don't have such system, you can also buy licenses in blocks of 10, and we will host the program for you for up to 40 days.

All our learning programs include voice over, animations and quizzes to engage the learner. The programs are designed to work on multiple devices such as PC and tablet computers. Pending on the LMS, you will also be able to learn offline.

 

Spelling and Language Options

Due to some regional applications of our content, we use British or American English in our courses. The language is generally English, although we also have some of our programs ready in German, Russian, Mandarin and Spanish. Should you wish a translation, spellcheck or other language modifications such as using your companies jargon, please contact us for an individual quote. 

 

Competency Match

Lominger 20 - Directing Others: Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organised manner; maintains a two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Lominger 62 - Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Lominger 66 - Work/Life Balance: Maintains a conscious balance between work and personal life so that one doesn't dominate the other; is not one-dimensional; knows how to attend to both; gets what he/she wants from both.

Lominger 52 - Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Lominger 50 - Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Lominger 47 – Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Lominger 39 – Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

Lominger 35 - Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.