In Part one of this story, we discuss how these targets came about. This second part will look at how technology has evolved during the past 20 years and how this will impact Shipping.
The European Union Targets minus 55% CO2 Emission by 2030. What does that globally mean for Shipping? (Part 1)
The global race for reducing CO2 Emission is on. The United States has pledged to zero-emission by 2050, with the power generation sector supposedly reaching this goal in 2035. China has also pledged to achieve zero-emission by 2060. Why ten years later? Simply because in Asia and globally, China is one of the biggest emitters of CO2, and it will probably take longer to change practice.
The most inspiring responsible tourism accommodation provider or an unusual view behind the scene.
Our philosophy of Intelligent Luxury revolves around understanding what true luxury is for our guests today. Today, wealthy members of society are markedly different from those in the past, and their idea of luxury has similarly changed. For guests who live in congested and polluted concrete jungles, it is a luxury to dine on a freshly picked salad, grwom in our organic garden while breathing fresh air and enjoying a stunning view. Such experience is rare in a the modern world, and combined with the space, privacy and comfort of our villas and the intuitive service provided by our hosts, we create intelligent luxury.
Bookmarks for slow tourism or a deceased printing item in the hotel?
Printed items in a hotel room are getting more and more out of fashion. The tablet and the interactive television is moving into the bedroom and Netflix has become one of the standards for in-room entertainment. But what happened to the “offline” - “home from home” environment?
DIYVR - Do it Yourself Virtual Reality…with the customer in mind
If you thought virtual reality could only be used in your company as a training tool, then think again. Several recent examples of simplified applications for the customer (end-user) have thought us different.
Making customers aware of their guilty pleasure…
Don’t try to hide, stand for it! That is the unspoken slogan of a restaurant in Southern Ukraine. A place in a city that has seen seafarers flogging in during the summer, and nobody, well few people during the winter month.
Animated infographics for learning complex themes or just kids play?
If you think about highly complex themes such as economics or corporate culture you would think that each one of these themes will need a PhD to explain, teach and summarise. Though there are tools that can make learning faster and easier.
Can safety, fun and design be connected to service?
Now, does safety training need to be boring? Not at all. Safety training can be fun and well designed, but their are some basic rules that you need to follow. Watch the following video, look at the consistency of this hilarious presentation.
The best in customer service or faking Trip Advisor?
Have you ever wondered how a hotel gets a top rating at Trip Advisor. Well look at L`oscars feedback site, and you know. There are just over a hundred reviews with 96 of them being excellent, while few, show room for improvement.
Switching sides or switching focus
Switching sides is based on the belief of a Customer Service Development department (CSD) versus a Learning and Development department (L&D). Three strategic stages connect and enable the CSD namely; Waigaya, a base for creative customer service development; Poka Joke, a practice for quality assurance and fail saving; and The Community of Practice, a development zone for active knowledge sharing.
Lominger 67 Competencies
Lominger's 67 competencies are often used to classify the leadership styles and competencies within your team. The describtions allow to be used as a based for leadership development as well as the development of review forms.
How do boutique hotels train customer service without a trainer?
We don’t have time and budgets to employ a customer service trainer or training manager for 12 month a year.
Independent but still connected - when competitors share knowledge!
We are all fighting for the top 100 places in the Conde Nast Gold List, but we often struggled to provide the training resources needed to get to that level of service.
Overcoming perceptions and staging journeys - when the destination becomes a stage!
The newest venture of Jacque Garcia has taken boredom in luxury travel to new heights. The stage is the destination.
Housekeeping goes Mobile
Top luxury hotel company goes for mobile learning! "Yes - it is practical work, but weare in a situation where our teams need to know about processes, standards and procedures first, before the start servicing a room."
The case for interesting and engaging in-room dining menues - The Four Seasons Mumbai
I recently came across an interesting in-room dining menu at the Four Seasons Hotel in Mumbai. Not only did it encourage me to dine in the room and enjoy the view far over Mumbai, but it also reminded me about some best practices, that you only see with some very select hotels.
L´Oscar is using Online Learning to deliver the finest Customer Service in London
Ultra luxury hotel company is using online learning as a strategic tool to be the best in customer service in London
When jogging maps become useful brand communication tools
Love jogging in new cities, but not sure which path to take? Many hotels these days offer guests jogging maps, but the Hilton San Diego Bayfront came up with a clever way to deliver it: On your water bottle.
5 Star Green : An Eco Friendly Hotel in Manhattan
Want to globetrot without the guilt of an oversized carbon footprint? Well relax and trot away, because many hotels have started making it easy to stay green while you're out on the road for business or pleasure.