Switching sides or switching focus

Switching sides is based on the belief of a Customer Service Development department (CSD) versus a Learning and Development department (L&D). Three strategic stages connect and enable the CSD namely; Waigaya, a base for creative customer service development; Poka Joke, a practice for quality assurance and fail saving;  and The Community of Practice, a development zone for active knowledge sharing.

Lominger 67 Competencies

Lominger's 67 competencies are often used to classify the leadership styles and competencies within your team. The describtions allow to be used as a based for leadership development as well as the development of review forms.

Fly the Mile

The more frequently we do something, the more often we forget about the small things around us. It happens that we take them for granted. We don’t appreciate them anymore. Now, being the SWISS Explorer I get around a lot.