If you think about highly complex themes such as economics or corporate culture you would think that each one of these themes will need a PhD to explain, teach and summarise. Though there are tools that can make learning faster and easier.
Can safety, fun and design be connected to service?
Now, does safety training need to be boring? Not at all. Safety training can be fun and well designed, but their are some basic rules that you need to follow. Watch the following video, look at the consistency of this hilarious presentation.
The best in customer service or faking Trip Advisor?
Have you ever wondered how a hotel gets a top rating at Trip Advisor. Well look at L`oscars feedback site, and you know. There are just over a hundred reviews with 96 of them being excellent, while few, show room for improvement.
Switching sides or switching focus
Switching sides is based on the belief of a Customer Service Development department (CSD) versus a Learning and Development department (L&D). Three strategic stages connect and enable the CSD namely; Waigaya, a base for creative customer service development; Poka Joke, a practice for quality assurance and fail saving; and The Community of Practice, a development zone for active knowledge sharing.
Lominger 67 Competencies
Lominger's 67 competencies are often used to classify the leadership styles and competencies within your team. The describtions allow to be used as a based for leadership development as well as the development of review forms.
How do boutique hotels train customer service without a trainer?
We don’t have time and budgets to employ a customer service trainer or training manager for 12 month a year.
Independent but still connected - when competitors share knowledge!
We are all fighting for the top 100 places in the Conde Nast Gold List, but we often struggled to provide the training resources needed to get to that level of service.
Overcoming perceptions and staging journeys - when the destination becomes a stage!
The newest venture of Jacque Garcia has taken boredom in luxury travel to new heights. The stage is the destination.
Housekeeping goes Mobile
Top luxury hotel company goes for mobile learning! "Yes - it is practical work, but weare in a situation where our teams need to know about processes, standards and procedures first, before the start servicing a room."
The case for interesting and engaging in-room dining menues - The Four Seasons Mumbai
I recently came across an interesting in-room dining menu at the Four Seasons Hotel in Mumbai. Not only did it encourage me to dine in the room and enjoy the view far over Mumbai, but it also reminded me about some best practices, that you only see with some very select hotels.
L´Oscar is using Online Learning to deliver the finest Customer Service in London
Ultra luxury hotel company is using online learning as a strategic tool to be the best in customer service in London
When jogging maps become useful brand communication tools
Love jogging in new cities, but not sure which path to take? Many hotels these days offer guests jogging maps, but the Hilton San Diego Bayfront came up with a clever way to deliver it: On your water bottle.
5 Star Green : An Eco Friendly Hotel in Manhattan
Want to globetrot without the guilt of an oversized carbon footprint? Well relax and trot away, because many hotels have started making it easy to stay green while you're out on the road for business or pleasure.
When the housekeeping cart changes the image of the housekeeper
Big, rolling housekeeping carts are disappearing from many hotel hallways, just like the floral polyester linens they used to carry. Hotels say they're replacing cumbersome carts with smaller ones sometimes akin to golf caddie bags out of necessity, in addition to convenience and even appearance.
What is Tralib Learning Content?
Training Content is exactly what the word stands for, content that has been written for the purpose of training somebody. What format does it come in?
What do CSR, Green Policies and Cost Cutting have in common?
More hotels are cutting back on housekeeping services. With their business sharply reduced, hotels are looking to save money by urging customers to forgo daily changing of linens, towels and toiletries.The trend isn't new, but the urgency is spreading to more chains as the industry battles a historic downturn in travel.
Rethinking Arrival Services
Dana Jackson, Senior Vice President of Consulting Services at Richey International, explains how hotels can rethink arrival service and make a better first impression when guests first step into the lobby.
Fly the Mile
The more frequently we do something, the more often we forget about the small things around us. It happens that we take them for granted. We don’t appreciate them anymore. Now, being the SWISS Explorer I get around a lot.
A short history of Hotels - be my guest
A short history of hotels. Why did somebody bother to write standards? Is that a think of the past?